Seagate BARRACUDA ATA FAMILY ST313620A User Manual

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Barracuda ATA Family  
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ST328040A, ST320430A  
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ST313620A, ST310220A  
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ST36810A  
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Installation Guide  
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Barracuda ATA Family Installation Guide, Rev. A  
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Contents  
The easiest way to install your drive.................................... 1  
What you need........................................................................ 2  
Ultra ATA/66 requirements..................................................... 2  
Before you begin .................................................................... 2  
Handling precautions............................................................. 3  
Master/slave jumpers............................................................. 4  
Attaching cables and mounting the drive............................ 6  
Configuring your computer................................................... 8  
BIOS settings...................................................................... 9  
Addressing drive-capacity limitations ............................... 10  
Preparing your drive for use ............................................... 12  
Installation using Disk Manager........................................ 12  
Standard DOS installation ................................................ 14  
Loading the Operating System ......................................... 15  
Additional installation options............................................ 16  
Non-ATA compatible slave jumper .................................... 16  
Cable-select jumper.......................................................... 16  
Advanced Disk Manager options........................................ 17  
Troubleshooting ................................................................... 20  
Alternate capacity jumper................................................. 22  
Seagate Technology support services............................... 28  
Storing and shipping your drive ......................................... 35  
Barracuda ATA Family Installation Guide, Rev. A  
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Barracuda ATA Family Installation Guide, Rev. A  
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The easiest way to install your drive  
DiscWizard is Seagate’s exclusive Windows program that is  
included with your drive for easy drive installation.  
DiscWizard helps you configure your new drive and your com-  
puter. It analyzes your system, lets you select various installation  
options and creates customized step-by-step instructions. It also  
allows older computers to access the full capacity of large hard  
drives. Run this software before installing your drive.  
You can run DiscWizard to install your new hard drive if:  
You already have an existing, bootable hard drive in your com-  
puter with at least 3 Mbytes of available disc space, and  
You are running Windows 95 or Windows 98.  
To run DiscWizard:  
Select Run from the Windows Start menu and type x:\setup,  
where x is the drive letter of your diskette or CD-ROM.  
If you cannot run DiscWizard, follow the instructions in this  
installation guide to install and configure your new drive.  
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Barracuda ATA Family Installation Guide, Rev. A  
What you need  
Straight-edge and Phillips screwdrivers  
Four 6-32 UNC drive mounting screws  
A standard 40-pin ATA interface cable, or an 80-conductor  
cable to run Ultra ATA 66 (max length: 18 inches)  
An unused drive power cable for your new drive  
Ultra ATA/66 Requirements  
The drive can support transfer rates up to 66 Mbytes per second  
in Ultra ATA/66 mode. For your drive to run in this mode you  
need the following:  
A computer that supports UDMA modes 3 and 4  
A 40-pin 80-conductor cable (maximum length 18 inches)  
A software utility to activate Ultra ATA/66. Seagate provides a  
utility called UTA66.exe that is included on your CD, or you can  
The Windows 98 operating system  
Before you begin  
Make sure your computer is turned off before you open the  
case.  
Read the handling precautions at the right and inspect the  
drive to make sure that it is not damaged.  
Save your foam-lined Seagate disc drive box. This box has  
been approved by Seagate for shipping a Seagate disc drive.  
Using any other container or packing material voids your drive  
warranty.  
Barracuda ATA Family Installation Guide, Rev. A  
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Handling precautions  
Disc drives are extremely fragile. Do not drop or jar  
your drive.  
Keep the drive in its antistatic bag until you are  
ready to install it.  
Protect your drive from static discharge by making  
sure you are well grounded before touching the  
drive. We recommend wearing a grounded wrist  
strap throughout the installation process. Do not  
touch the connectors or any part of the printed cir-  
cuit board.  
Always handle the drive by its edges or frame.  
Do not apply pressure or attach labels to the circuit  
board or the top of the drive.  
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Barracuda ATA Family Installation Guide, Rev. A  
Master/slave jumpers  
If you already have one hard drive in your computer and you are  
installing a second drive, you must configure one drive as a mas-  
ter and the other as a slave.  
Note. If you need to change the jumpers on your existing hard  
drive, see the Disk Manager online manual, look on the  
drive label, or contact the drive manufacturer.  
Installing a master or one drive only:  
The drive is shipped configured for a master or single-drive  
installation with a jumper set on pins 7 and 8.  
Note. The master drive usually defaults to being the “boot” drive  
(drive C), from which the computer loads system soft-  
ware when it first starts up.  
Installing a slave drive:  
If you are installing your drive as the second drive on the  
cable, remove all the jumpers.  
Barracuda ATA Family Installation Guide, Rev. A  
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ATA interface  
connector  
pin 1  
2 4 6 8  
4-pin power  
connector  
7
1 3 5  
Slave  
Master or single drive  
Figure 1. Master and slave jumper settings  
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Barracuda ATA Family Installation Guide, Rev. A  
Attaching cables and mounting the drive  
1. Attach one end of the drive interface cable to the interface  
connector on your motherboard (See your computer manual  
for connector locations).  
Caution. Align pin 1 on the motherboard connector with  
pin 1 on your drive connector. Pin 1 on is marked by a  
stripe on one side of the cable.  
!
Pin 1  
Computer  
Motherboard  
Figure 2. Attaching the cables  
Note. A 40-pin 80-conductor cable is required to run in Ultra  
ATA/66 mode. Attach the blue connector to the mother-  
board, the black connector to the master or single drive,  
and the grey connector to the slave.  
2. Attach the interface cable and the power connector to the  
new drive.  
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Note. You can mount the drive in any orientation. Usually it is  
mounted with the circuit board down.  
Caution. Do not overtighten the screws or use metric  
screws. This may damage the drive.  
!
Figure 3. Mounting the drive  
3. Secure the drive in the computer using four 6-32 UNC  
mounting screws in either the side-mounting or bottom-  
mounting holes. Insert the screws no more than 0.22 inch  
(5.58 mm) into the bottom-mounting holes and no more than  
0.20 inch (5.0 mm) into the side-mounting holes.  
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Barracuda ATA Family Installation Guide, Rev. A  
Configuring your computer  
Before you format or partition your new drive, you must configure  
your computer’s BIOS.  
To configure your computer’s BIOS:  
1. Turn your computer on. As your computer starts up, watch for  
a message that describes how to run the system setup pro-  
gram (also called BIOS or CMOS setup). This is usually done  
by pressing a special key, such as DELETE, ESC OR F1, during  
startup. See your computer manual for details. Press the  
appropriate key to run the system setup program.  
2. Select the BIOS hard drive settings menu. To set the drive  
parameters, choose Primary Master or Slave, or Secondary  
Master or Slave.  
3. Select automatic drive detection if available. Choosing this  
option automatically configures the computer for your new  
drive. If your BIOS does not provide automatic drive detec-  
tion, select “user-defined” drive settings and enter the CHS  
values from the table on page 9. These CHS values support  
drive capacities up to 8.4 Gbytes.  
4. Verify that LBA mode is enabled. Many BIOS use the logical  
block addressing (LBA) mode to access drives with capaci-  
ties greater than 528 Mbytes. Most BIOS automatically set  
this mode during the auto-detection process.  
5. Enable UDMA mode if it is available.  
Save the settings and exit the System Setup program. Your com-  
puter will automatically reboot.  
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BIOS Settings  
Drive Model  
Cylinders  
Heads  
Sectors  
ST328040A  
CHS addressing  
Addressable sectors  
16,383  
53,385,552  
16  
63  
63  
63  
63  
63  
ST320430A  
CHS addressing  
Addressable sectors  
16,383  
40,079,088  
16  
16  
16  
15  
ST313620A  
CHS addressing  
Addressable sectors  
16,383  
26,692,776  
ST310220A  
CHS addressing  
Addressable sectors  
16,383  
20,005,650  
ST36810A  
CHS addressing  
Addressable sectors  
14,123  
13,346,235  
Note. Set the write precomp or landing zone parameters  
to zero.  
We recommend you use Disk Manager to evaluate your BIOS  
and determine whether your system needs additional BIOS sup-  
port. For more information, see “Installation using Disk Manager”  
on page 12.  
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Barracuda ATA Family Installation Guide, Rev. A  
Addressing drive-capacity limitations  
Some DOS-based computers and operating systems are not  
designed to accommodate large-capacity hard disc drives. The  
most common system limitations are listed below.  
528-Mbyte limit  
The BIOS in some older computers cannot support drives with  
capacities greater than 528 Mbytes. Seagate provides free Disk  
Manager software with your drive to overcome this limitation.  
Alternatively, you can purchase a hard drive controller or a BIOS  
upgrade that supports drives with capacities greater than 528  
Mbytes.  
8.4-Gbyte limit  
If your drive’s capacity is greater than 8.4 Gbytes, the capacity  
may exceed the limits of your system BIOS and operating sys-  
tem. DOS and Windows operating systems and most system  
BIOS limit the drive partitions to 8.4 Gbytes per physical drive.  
Because of this limitation, a 32-bit file allocation table (FAT32) is  
needed to support drive capacities greater than 8.4 Gbytes.  
To achieve your drive’s full capacity, you need a Windows operat-  
ing system that supports FAT32 and device support for drive  
capacities greater than 8.4 Gbytes, from one of the following:  
Third-party device driver, such as Disk Manager (Disk Man-  
ager is provided on the DiscWizard diskette or CD included  
with your drive), or  
An intelligent ATA host adapter, or  
A system BIOS upgrade  
Barracuda ATA Family Installation Guide, Rev. A  
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BIOS upgrades  
If you need to upgrade your BIOS, contact the appropriate BIOS  
manufacturer listed below:  
American Megatrends (AMI):  
1-800-828-9264  
1-800-800-2467  
1-800-767-5465  
Award Software International, Inc.:  
Phoenix Technologies Ltd.:  
(Upgrades from Microfirmware)  
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Barracuda ATA Family Installation Guide, Rev. A  
Preparing your drive for use  
Installing a single drive  
For a quick installation, we recommend you use Disk Manager to  
automatically partition and format your drive.  
Disk Manager also ensures that your computer can access the  
full capacity of your hard drive. See “Installation using Disk Man-  
ager” below.  
If you do not want to use Disk Manager, you can use the stan-  
dard DOS commands to partition and format your drive. See  
“Standard DOS installation” on page 14.  
Installing a second, or slave drive:  
Use the DiscWizard software provided with your drive to install  
an additional drive. For information on running DiscWizard, see  
page 1.  
To add a second, or slave drive, without using DiscWizard:  
Use the standard DOS commands FDISK and FORMAT. See  
“Standard DOS installation” on page 14.  
Installation using Disk Manager  
Note. The Disk Manager software is stored on the diskette or  
CD provided with your drive.  
1. Boot your computer from your Windows startup diskette.  
Insert your DiscWizard diskette or CD (If you are using the  
CD, change to the drive letter of your CD-ROM).  
2. At the prompt, type dm. Then press ENTER.  
3. Follow the onscreen instructions until you see the Select an  
Installation Option menu.  
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4. Select either (E)asy Disk Installation or (A)dvanced Disk  
Installation.  
Disk Manager lists all the hard drives that it detects. You  
should see your new Seagate drive and your existing hard  
drive, if any.  
If any hard drive is not recognized, exit Disk Manager and  
turn off your computer. Check all cables, jumpers and BIOS  
settings. Then start at step 1 to run Disk Manager again.  
5. If Disk Manager recognizes all your drives, select the drive  
you want to install and press ENTER. Disk Manager partitions  
and formats the drive.  
Important. If your BIOS does not support drive capacities  
greater than 8.4 Gbytes, Disk Manager installs a  
Dynamic Drive Overlay (DDO) on your hard drive. If  
this driver has been installed, you should see a blue  
Disk Manager banner each time you boot your com-  
puter. See the Disk Manager online manual for  
details.  
6. Follow the instructions in the post-installation screens.  
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Barracuda ATA Family Installation Guide, Rev. A  
Standard DOS installation  
Caution. Partitioning or formatting a drive erases all data  
on it. Seagate assumes no liability if you erase your data.  
!
Drive partitioning  
Partitioning a hard drive divides it into sections (partitions) that  
function as separate logical drives (labeled C,D,E, etc.).  
To partition your new drive using DOS:  
1. Insert a bootable DOS diskette into your diskette drive and  
restart your computer. (Seagate recommends using DOS  
Version 5.0 or greater.)  
2. Insert a DOS program diskette that has the FDISK.EXE and  
FORMAT.COM programs into your diskette drive. At the A:  
prompt, type fdisk and press ENTER.  
3. If you have two hard drives installed, the FDISK menu dis-  
plays five options. Option five allows you to select the drive  
you want to partition. Make sure that your new drive is  
selected.  
4. Select “Create DOS partition or logical DOS drive” by press-  
ing 1, then press ENTER.  
5. Select “Create primary DOS partition” by pressing 1 again.  
Then press ENTER. Create your first drive partition. If you are  
creating a partition that will be used to boot your computer  
(drive C), make sure the partition is marked active.  
6. Create an extended partition and additional logical drives, as  
necessary, until all the space on your new hard drive has  
been partitioned.  
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7. When partitioning is complete, FDISK reboots your com-  
puter. Proceed to “Drive Formatting.”  
Note. If you are adding a second drive to your system, you can  
run FDISK from Windows. Click the Start button.  
Select Run... Then type fdisk and click OK.  
Drive formatting  
Caution. Use the correct drive letters so that you do not  
format a drive that already contains data.  
!
At the A: prompt, type format x:/s, where x is the letter of your  
first new partition. Repeat the format process for all the new par-  
titions you have created.  
Note. From FDISK in Windows, it is not necessary to add the /s  
to the format command because these system files are  
automatically added.  
Loading the Operating System  
1. Boot your computer from your Windows startup diskette with  
the Windows CD loaded.  
At the prompt, type x:\setup, where x is the drive letter of your  
CD-ROM drive. Continue with the Windows setup instructions.  
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Barracuda ATA Family Installation Guide, Rev. A  
Additional installation options  
2 4 6 8  
7
1 3 5  
Master with non-ATA  
compatible slave  
Enable cable select  
Figure 4. Non-ATA compatible and cable select jumpers  
Non-ATA compatible slave jumper  
If your computer does not recognize your new drive as a master  
in a two-drive system, the slave drive may not be ATA-compati-  
ble. You may be able to solve this problem by setting a jumper on  
pins 5 and 6 and a jumper on pins 7 and 8 as shown in Figure 4.  
Cable-select jumper  
Some computers differentiate between master and slave drives  
using specially designed interface cables, where the line to pin  
28 (the cable select pin), is removed or cut at one connector. The  
connector that has pin 28 disabled is used for the slave drive.  
See your computer manual to determine whether your computer  
supports this feature. To configure your drive for cable select, set  
a jumper on pins 5 and 6 as shown above.  
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Advanced Disk Manager options  
The Disk Manger online manual  
Disk Manager contains an extensive online manual. This manual  
includes detailed installation instructions, troubleshooting and a  
list of master/slave jumper settings for many different hard  
drives. To view the Disk Manager online manual, type dm. Then  
press ENTER. You can also view the online manual from within  
Disk Manager by selecting (V)iew/Print Online Manual in the  
main menu.  
Booting from a diskette  
If Disk Manager installs the dynamic drive overlay (DDO) to  
access the full capacity of your drive, the DDO must load into  
memory before the operating system loads. This happens auto-  
matically when you boot directly from your hard drive (drive C).  
If, however, you boot from a diskette, the DDO cannot load and  
your hard drive will not be recognized.  
To boot from a diskette and access your hard drive:  
1. Boot the computer from the hard drive (with no diskette in the  
diskette drive).  
2. When the Disk Manager banner appears on the screen,  
immediately press the SPACEBAR.  
3. Insert your boot diskette and press the SPACEBAR again.  
If you boot from a diskette often, you can create a Dynamic Drive  
Overlay boot diskette. It loads DDO into memory and then loads  
the operating system. For more information, refer to the Disk  
Manager online manual on creating a dynamic drive overlay boot  
diskette.  
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Barracuda ATA Family Installation Guide, Rev. A  
Supported operating systems  
The Disk Manager dynamic drive overlay provides support for  
drives with capacities greater than 528 Mbytes under MS-DOS,  
Windows 3.x, Windows 95, Windows NT 3.51, Windows NT 3.50  
(requires DM upgrade drivers), OS/2 V3.0 (Warp full pack), and  
OS/2 V2.0–3.0 (requires DM upgrade drivers).  
Before you install a non-DOS operating system on the drive,  
install DOS and Disk Manager and make sure that the drive is  
bootable. Instructions for running the dynamic drive overlay with  
other operating systems are available in the Disk Manager online  
manual.  
Removing the Dynamic Drive Overlay  
You can remove the dynamic drive overlay (DDO) from your  
drive without losing your data. However, if you do not have  
another method for accessing high-capacity drives, you will lose  
access to the full capacity of your drive (see “Addressing drive-  
capacity limitations” on page 10).  
Caution. Before you remove a DDO from a drive, make a  
backup copy of all the data on your hard drive. Also, run  
!
CHKDSK, SCANDISK or a third-party equivalent to detect  
and repair any damaged files. If the DDO migration pro-  
gram encounters a serious file problem or is interrupted by  
a power loss or hardware failure, the migration will fail and  
your data will be lost.  
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To remove a DDO from a drive:  
1. Boot the computer to drive C.  
2. Insert your DiscWizard diskette or CD.  
3. Type dm to start Disk Manager.  
4. Select the Select Installation Options Menu.  
5. Select (M)aintenance Menu.  
6. Select (M)igrate Dynamic Drive. This program moves the  
data on your drive so that it can be accessed without the  
DDO. The migration may take up to an hour to complete,  
depending on the size of your drive.  
7. When the migration program has finished, exit Disk Manager.  
8. Remove the diskette and reboot the computer. Enter your  
system setup program (see your system manual for details).  
9. Configure the hard drive with the Cylinder/Head/Sector  
parameters.  
10. When your computer has rebooted, insert the DiscWizard  
diskette into drive A.  
11. Type A:\dm and choose the Maintenance Menu.  
12. Select Uninstall (D)isk Manager.  
13. Select the correct drive to uninstall.  
14. When the uninstall is complete, exit Disk Manager and  
reboot.  
Note. Disk Manager can also remove a drive overlay placed by  
the EZ-Drive program. Select (C)onvert Drive Format  
from the Maintenance Menu.  
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Barracuda ATA Family Installation Guide, Rev. A  
Troubleshooting  
If you have installed your drive and it does not function properly,  
perform the following basic checks:  
Warning. Always turn off the computer before changing  
jumpers or unplugging cables and cards. Wear a  
ground strap or use other antistatic precautions while  
working on your computer or handling your drive.  
Verify compatibility. Verify that the host adapter and drive are  
appropriately matched to each other and to your computer.  
Refer to the relevant documentation for details.  
Check all cards. Verify that all cards are seated in their slots  
on the motherboard and are secured with mounting screws.  
Check all connectors and cables. Make sure all ribbon and  
power cables are securely connected. Ribbon cables are eas-  
ily damaged, especially at the connector. Try a new cable that  
you know is good. Make sure no connector pins are bent. Ver-  
ify that pin 1 on the interface cable is aligned with pin 1 on the  
drive and the motherboard (see Figure 2 on page 6).  
Verify jumper settings. Review the instructions in this guide  
and in your host adapter installation guide. Make sure all  
appropriate jumpers are installed or removed as necessary.  
Check your power-supply specifications. Each time you  
add a new device to your computer, make sure your com-  
puter’s internal power supply can support the total power  
demand. If necessary, consult your dealer for a new power  
supply.  
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Verify the drive-type settings in the system setup pro-  
gram. The drive-type settings in the system BIOS must not  
exceed the physical specifications of your drive. Also, the set-  
tings must not exceed the limitations set by the operating sys-  
tem and BIOS.  
Check for viruses. Before you use someone else’s diskette in  
your system for the first time, scan the diskette for viruses.  
Additional troubleshooting tips  
If you have performed the preceding basic checks but the prob-  
lem persists, follow these guidelines for troubleshooting specific  
cases:  
After you install your new drive, your computer will not  
boot, and no error message appears on the screen.  
Check your computer manual or BIOS manufacturer to deter-  
mine whether your BIOS supports drives that have more than  
4,092 cylinders. If your system has this limitation, use the follow-  
ing procedure to configure your computer:  
1. Turn off your computer, open the case, and remove your new  
Seagate drive.  
Caution. To avoid electrostatic discharge damage to  
your computer or hard drive, make sure you are well-  
grounded before touching the drive, cable, connector or  
jumpers.  
!
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Barracuda ATA Family Installation Guide, Rev. A  
2 4 6 8  
7
1 3 5  
Full capacity  
Limit capacity to 2.1 Gbytes  
(4,092 cylinders)  
Figure 5. Alternate Capacity Jumper  
2. Move the jumper on the alternate-capacity jumper, as shown  
in Figure 5. This causes the drive to appear to your BIOS as  
having a 2.1-Gbyte capacity (4,092 cylinders, 16 heads, 63  
sectors per track). You may need third-party partitioning soft-  
ware, such as Disk Manager, to achieve full capacity of the  
drive.  
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23  
3. Remount your drive in the computer and replace the com-  
puter cover.  
4. Insert a bootable system diskette into drive A and turn on the  
computer. It should boot from drive A and automatically  
detect the new drive as a 2.1-Gbyte drive.  
5. Insert your DiscWizard diskette or CD (If you are using the  
CD, change to the drive letter of your CD-ROM). Type dm.  
Then press ENTER. This runs the Disk Manager program.  
6. Follow the Disk Manager instructions to install the dynamic  
drive overlay and to partition and format your new drive to its  
full capacity.  
7. After Disk Manager is done, reboot your system. You should  
see the Disk Manager banner and be able to access the full  
capacity of your new drive.  
The screen remains blank when you power up the system.  
If the steps listed above do not remedy this problem, try the fol-  
lowing:  
Make sure the monitor is plugged in and turned on.  
Check all cards.  
Make sure the video card is seated in its slot and secured with  
mounting screws.  
Turn off the computer and remove the drive host adapter. If the  
screen turns on after you reboot, the host adapter may be  
incompatible or defective. If so, see your dealer.  
The system does not recognize the drive.  
Check all cables.  
Make sure the power supply is adequate for system needs.  
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Barracuda ATA Family Installation Guide, Rev. A  
Reboot the computer and listen to make sure the drive motor  
starts up. If the drive is very quiet, it may be difficult to hear its  
discs reach operating speed. If the drive motor does not start  
up, recheck all drive cables.  
Verify that for each drive, a drive-type value is listed in the sys-  
tem setup program.  
Try rebooting your computer by pressing the CTRL, ALT and  
DELETE keys simultaneously. If the drive is recognized after you  
reboot the system, the computer BIOS test may be completing  
before the drive is ready.  
One solution is to slow the processor speed during startup. If  
your computer has a turbo switch, set it to slow speed before  
turning the computer on. If there is no turbo switch, you may  
be able to use keyboard commands; see your computer man-  
ual for details. After the computer is up and running, return the  
processor to the fast speed.  
Another solution is to warm-boot your computer after every  
power-on.  
Check for I/O address conflicts. To isolate the conflict, verify  
that the drive and host adapter are compatible with your com-  
puter. Turn off the computer and remove all the peripheral  
adapter cards except for the video card and host adapter. If  
the computer recognizes the drive when you reboot, turn off  
the computer. Reinstall the other peripheral cards, one at a  
time, until the conflict reoccurs. After you have isolated the  
source of the address conflict, you can resolve the conflict by  
changing the I/O address of the peripheral that appears to  
cause the conflict.  
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If Disk Manager has installed the DDO on your hard drive and  
you have booted directly from a diskette, the information in the  
boot record for the drive may not have been loaded. Make sure  
there is no diskette in drive A and reboot. If you want to boot  
from the diskette, follow the “Booting with a Diskette” instruc-  
tions under “Advanced Disk Manager options” on page 17.  
The dealer partitioned and formatted the drive for you in the  
store, but the drive does not respond when you install it.  
Reboot the computer and make sure the drive spins up. Check  
all cables.  
Make sure the power supply is adequate for system needs.  
Make sure the DOS or Windows version the dealer used to  
partition and format the drive is the same version you have  
installed in your computer. If it isn’t, see your dealer.  
Verify the drive-type values in the system setup program. You  
must install the drive using the same drive-type values your  
dealer used to partition the drive.  
Check for I/O address conflicts between peripheral cards.  
Check for viruses.  
The system hangs in FDISK or fails to create or save the  
partition record.  
Check all cables.  
Your setup system diskette may be corrupted. Try using a  
backup diskette.  
Make the partitions smaller.  
Some BIOS have a Track 0 protection feature that protects  
Track 0 from viruses. This may cause FDISK to hang the sys-  
26  
Barracuda ATA Family Installation Guide, Rev. A  
tem. You must disable this feature in the system setup pro-  
gram before you can use FDISK. See your computer reference  
guide for assistance. Be sure to re-enable this important fea-  
ture when FDISK is done.  
The system error message, “Drive not Ready,” appears.  
Check all cable connections. Verify that pin 1 on the drive is  
connected to pin 1 on the motherboard.  
Make sure the power supply is adequate for system needs.  
Reboot the computer and make sure the drive spins up.  
The FDISK error message, “No Fixed Disk Present,”  
appears.  
Make sure the power supply is adequate for system needs.  
Verify the drive-type values in the system setup program.  
Check for I/O address conflicts.  
The drive does not format to full capacity.  
Verify the drive-type values in the system setup program. One  
of the following problems may have occurred:  
The values may be set with an incorrect translation character-  
istic.  
You may have entered a parameter value that exceeds the  
physical capacity of the drive.  
You entered a translation characteristic that does not take  
advantage of the drive’s full capacity.  
The drive’s physical specifications exceed the translation limits  
imposed by the BIOS.  
Barracuda ATA Family Installation Guide, Rev. A  
27  
Caution. If you change the drive-type values in the sys-  
tem setup program, you must partition and format the  
drive again. This erases data on the drive.  
!
If you have partitioned the drive into individual logical drives,  
you may need to make the partitions smaller to access the full  
drive capacity.  
If your computer supports LBA mode, you may need to enable  
LBA mode in the system setup program to access the full  
capacity of the drive. Refer to your computer’s reference guide  
to find out how to enable LBA.  
The DOS message “Disk Boot Failure,” “Non-System Disk”  
or “No ROM Basic – SYSTEM HALTED” appears.  
Reinstall the DOS system files using the DOS SYS utility.  
Check all cables.  
Use FDISK to verify that the primary partition is active.  
Check for viruses.  
The system error message, “HDD controller failure”  
appears.  
Confirm the jumper settings on the drive.  
Verify the drive-type settings in the system setup program.  
28  
Barracuda ATA Family Installation Guide, Rev. A  
Seagate Technology support services  
Online services  
Internet  
For online information about Seagate products, visit  
Presales support:  
Technical support:  
SeaBOARD®  
SeaBOARD is a computer bulletin board system that contains  
information about Seagate disc and tape drive products and is  
available 24 hours daily. Set your communications software to  
eight data bits, no parity and one stop bit (8-N-1). This service is  
available worldwide.  
Automated services  
SeaFONE® (1-800-SEAGATE) is Seagate’s toll-free number  
(1-800-732-4283) to access our automated self-help services.  
Using a touch-tone phone, you can find answers to service  
phone numbers, commonly asked questions, troubleshooting  
tips and specifications for disc drives and tape drives 24 hours  
daily. International callers can reach this service by dialing  
+1-405-936-1234.  
SeaFAX® is Seagate’s automated FAX delivery system. Using a  
touch-tone phone, you can obtain technical support information  
by return FAX 24 hours daily. This service is available worldwide.  
Barracuda ATA Family Installation Guide, Rev. A  
29  
Presales Support  
Presales Support  
Our Presales support staff can help you determine which  
Seagate products are best suited for your specific application or  
computer system.  
Technical support  
Technical support  
If you need help installing your drive, consult your dealer. Deal-  
ers are familiar with their unique system configurations and can  
help you with system conflicts and other technical issues. If you  
need additional help, you can talk to a Seagate technical support  
specialist. Before calling, note your system configuration and  
drive model number (ST####).  
SeaTDD™ (+1-405-936-1687) is a telecommunications device  
for the deaf (TDD). You can send questions or comments 24  
hours daily and exchange messages with a technical support  
specialist from 8:00 A.M. to 12:15 P.M. and 1:30 P.M. to 6:00 P.M.  
(central time) Monday through Friday.  
Customer Service (CSO)  
Warranty repair  
Seagate offers worldwide customer support for Seagate drives.  
Seagate direct OEM, Distribution and System Integrator custom-  
ers should contact their Seagate service center representative  
for warranty information. Other customers should contact their  
place of purchase.  
30  
Barracuda ATA Family Installation Guide, Rev. A  
Authorized service centers  
If you live outside the US, you can contact an Authorized service  
center for service or repair.  
USA/Canada/Latin America support services  
Presales support  
1-877-271-3285 or +1-405-936-1210  
FAX: +1-405-936-1683  
Technical Support (SeaFONE)  
1-800-SEAGATE or +1-405-936-1234 (specific product phone number)  
FAX: +1-405-936-1685  
1-800-SEAGATE  
+1-405-936-1687  
+1-405-936-1685  
SeaFax  
SeaTDD  
SeaBOARD  
Warranty Repair  
USA 1-800-468-3472  
FAX: +1-405-949-6740  
Mexico and Latin America +1-405-949-7758 FAX: +1-405-949-6738  
Canada  
Memofix* +1-905-660-4936  
Adtech* +1-905-812-8099 or  
1-800-624-9857  
FAX: +1-905-660-4951  
FAX: +55-21-516-5280  
Brazil  
MA Informatica* +55-21-516-5280  
*Authorized Service Centers  
Barracuda ATA Family Installation Guide, Rev. A  
31  
European support services  
For European customer support, dial the toll-free number for pre-  
sales support, technical support, SeaFAX and warranty repair. If  
your country is not listed here, dial our European call center at  
+31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central  
time) Monday through Friday. The European call center is  
located in Amsterdam, The Netherlands.  
Call Center  
Austria  
0 800-20 12 90  
0 800-74 876  
Belgium  
Denmark  
France  
80 88 12 66  
0 800-90 90 52  
0 800-182 6831  
1 800-55 21 22  
1 677 90 695  
Germany  
Ireland  
Italy  
Netherlands  
Norway  
0 800-732 4283  
800-113 91  
Poland  
00 800-311 12 38  
900-98 31 24  
Spain  
Sweden  
Switzerland  
Turkey  
0 207 90 073  
0 800-83 8411  
00 800-31 92 91 40  
0 800-783 5177  
United Kingdom  
SeaBOARD  
Germany  
+49-89-1409331  
FAX Services—All European Countries  
Presales/Technical Support/Warranty Repair  
+31-20-653-3513  
32  
Barracuda ATA Family Installation Guide, Rev. A  
Africa/Middle East support services  
For presales, technical support, warranty repair and FAX ser-  
vices in Africa and the Middle East, dial our European call center  
at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central  
time) Monday through Friday, or send a FAX to +31-20-653-  
3513. The European call center is located in Amsterdam, The  
Netherlands.  
Asia/Pacific support services  
Technical support  
Australia  
Hong Kong  
Japan  
+61-2-9725-3366  
+852-2368 9918  
FAX: +61-2-9725-4052  
FAX: +852-2368 7173  
FAX: +81-3-5462-2979  
FAX: +65-488-7528  
Singapore  
Taiwan  
+65-488-7584  
+886-2-2514-2237  
FAX: +886-2-2715-2923  
SeaFAX  
Australia  
+61-2-9756-5170  
Warranty repair  
Japan  
+81-3-5462-2904  
+65-485-3595  
FAX: +81-3-5462-2979  
FAX: +65-488-7503  
Asia/Pacific and  
Australia  
Barracuda ATA Family Installation Guide, Rev. A  
33  
Storing and shipping your drive  
Keep your original box and packing materials for storing or ship-  
ping your drive. The box has a Seagate Approved Package label.  
Shipping a drive in an unapproved container voids the warranty.  
Call your authorized Seagate distributor for information on pack-  
ing materials. Figure 6 shows how a drive fits in an approved sin-  
gle-pack box, including the packing materials.  
Note. Back up the data on your drive before shipping the drive.  
Seagate assumes no responsibility for data lost during  
shipping or drive repair.  
Foam  
Antistatic bag  
Drive  
Foam  
Foam  
Figure 6. Seagate drive and approved packing materials  
34  
Barracuda ATA Family Installation Guide, Rev. A  
Warranty  
See your authorized Seagate distributor or dealer. Preinstalled  
or bundled software is provided “as is.” There are no warranties  
of merchantability or fitness for a particular purpose. All such  
warranties are expressly and specifically disclaimed.  
Maintenance and repair  
Seagate drives do not require maintenance. The head/disc  
assembly is sealed; a broken seal voids the warranty. Seagate  
customer-service centers are the only facilities authorized to  
repair Seagate drives.  
Electromagnetic Compliance for the European Union  
This model complies with the European Union requirements of  
the Electromagnetic Compatibility Directive 89/336/EEC of 03  
May 1989 as amended by Directive 92/31/EEC of 28 April 1992  
and Directive 93/68/EEC of 22 July 1993.  
Compliance of this drive, as a system component, was con-  
firmed with a test system. We cannot guarantee that your system  
will comply. The drive is not meant for external use (without prop-  
erly designed enclosure, shielded I/O cable, etc.).  
Sicherheitsanleitung  
1. Das Gerrät ist ein Einbaugerät, das für eine maximale Umge-  
bungstemperatur von 55°C vorgesehen ist.  
2. Zur Befestigung des Laufwerks werden 4 Schrauben 6-32  
UNC-2A benötigt. Bei seitlicher Befestigung darf die maxi-  
male Länge der Schrauben im Chassis nicht mehr als 3,3  
mm und bei Befestigung an der Unterseite nicht mehr als  
5,08 mm betragen.  
Barracuda ATA Family Installation Guide, Rev. A  
35  
3. Als Versorgungsspannugen werden benötigt: +5V ± 5%  
0,6A; +12V ±% 0,8A (1,9A fur ca. 30 Sek. fur ± 10%)  
4. Die Versorgungsspannung muss SELV entsprechen.  
5. Alle Arbeiten auf dem Festplatte dürfen nur von Ausgebilde-  
tem Servicepersonal durchgeführt werden. Bitte entfernen  
Sie nicht die Aufschriftenschilder des Laufwerkes.  
6. Der Einbau des Laufwerkes muss den Anforderungen  
gemäss DIN IEC 950 VDE 0805/05.90 entsprechen.  
Seagate Technology, Inc.  
920 Disc Drive, Scotts Valley, CA 95066-4544, USA  
Publication Number: 21200135-001, Rev. A, Printed in USA  

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