Seagate U Series 9 CE User Manual

U Series 9 ce  
ST3160022ACE  
ST3120025ACE  
ST380012ACE  
U Series 9 ce  
ST3160022ACE  
ST3120025ACE  
ST380012ACE  
©2003– 2004, Seagate Technology LLC All rights reserved  
Publication number: 100271705, Rev. F  
May 2004  
Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate  
Technology LLC. SeaTools, SeaFONE, SeaBOARD, and SeaTDD are either registered  
trademarks or trademarks of Seagate Technology LLC. Other product names are registered  
trademarks or trademarks of their owners.  
Seagate reserves the right to change, without notice, product offerings or specifications. No  
part of this publication may be reproduced in any form without written permission of Seagate  
Technology LLC.  
Revision status summary sheet  
Revision  
Date  
Sheets Affected  
Rev. A  
Rev. B  
Rev. C  
Rev. D  
Rev. E  
Rev. F  
01/31/03  
04/15/03  
05/07/03  
07/14/03  
12/01/03  
05/18/04  
All.  
Page 24.  
Pages 6, 30-32, and 37-41  
Pages 1, 4, 5, 7, 11, 12, and 13. Also new design and page size.  
Page 16.  
Page 3 - 5 and 7.  
Contents  
5.0  
U Series 9 ce Product Manual, Rev. F  
v
vi  
U Series 9 ce Product Manual, Rev. F  
viii  
U Series 9 ce Product Manual, Rev. F  
1.0  
Introduction  
This manual describes the functional, mechanical and interface specifications for the following Seagate®  
U Series 9® ce model drives:  
• ST3160022ACE  
• ST3120025ACE  
• ST380012ACE  
These drives provide the following key features:  
• High instantaneous (burst) data transfer rates (up to 100 Mbytes per second) using Ultra DMA mode 5.  
• Giant magnetoresistive (GMR) recording heads and EPRML technology, which provide the drives with  
increased areal density.  
• State-of-the-art cache and on-the-fly error-correction algorithms.  
• Full-track multiple-sector transfer capability without local processor intervention.  
• Quiet operation.  
• 350 Gs nonoperating shock.  
• SeaTools diagnostic software performs a drive self-test that eliminates unnecessary drive returns.  
• The 3D Defense System™, which includes Drive Defense, Data Defense, and Diagnostic Defense, offers  
the industry’s most comprehensive protection for disc drives.  
• Support for S.M.A.R.T. drive monitoring and reporting.  
• Support for Read Multiple and Write Multiple commands.  
• Support for autodetection of master/slave drives that use cable select (CSEL).  
U Series 9 ce Product Manual, Rev. F  
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2
U Series 9 ce Product Manual, Rev. F  
2.0  
Drive specifications  
Unless otherwise noted, all specifications are measured under ambient conditions, at 25°C, and nominal  
power. For convenience, the phrases the drive and this drive are used throughout this manual to indicate  
ST3160022ACE, ST3120025ACE, and ST380012ACE model drives.  
2.1  
Specification summary table  
The specifications listed in this table are for quick reference. For details on specification measurement or defi-  
nition, see the appropriate section of this manual.  
Drive specification  
ST3160022ACE  
ST3120025ACE  
ST380012ACE  
Formatted Gbytes (512 bytes/sector)  
Guaranteed sectors  
160  
120  
80  
312,581,808  
234,441,648  
156,301,488  
Bytes per sector  
512  
Default sectors per track  
63  
Default read/write heads  
16  
Default cylinders  
16,383  
Physical read/write heads  
Discs  
4
3
2
2
1
2
Recording density, BPI (bits/inch max)  
Track density, TPI (tracks/inch max)  
Areal density, (Mbits/inch2 max)  
Sustained data transfer rate OD (Mbytes/sec)  
I/O data-transfer rate (Mbytes/sec max)  
ATA data-transfer modes supported  
595,000  
94,600  
56.3  
48  
100  
PIO modes 0–4  
Multiword DMA modes 0–2  
Ultra DMA modes 0–5  
Cache buffer  
2 Mbyte (2,048 kbytes)  
26.035 mm (1.028 inches)  
101.6 mm (4.000 inches)  
146.99 mm (5.787 inches)  
635 grams (1.4 lb)  
4.16  
Height (mm max)  
Width (mm max)  
Length (mm max)  
Weight (typical)  
Average latency (msec)  
Power-on to ready (sec typical)  
Standby to ready (sec typical)  
Startup current (typical) 12V (peak)  
Track-to-track seek time (msec typical)  
Average seek, read (msec typical)  
Average seek, write (msec typical)  
Seek power (typical)  
10 sec  
10 sec  
2.3 amps  
<1.0 (read), <1.2 (write)  
8.5  
9.5  
10.3 watts  
U Series 9 ce Product Manual, Rev. F  
3
         
Drive specification  
ST3160022ACE  
ST3120025ACE  
ST380012ACE  
Read/write power (typical)  
Idle mode (typical)  
9.8 watts  
6.7 watts  
0.9 watts  
0.9 watts  
Standby mode (typical)  
Sleep mode (typical)  
Voltage tolerance (including noise)  
5V ± 5%  
12V ± 10%  
Ambient temperature  
0° to 60°C (operating)  
–40° to 70°C (nonoperating)  
Temperature gradient (°C per hour max)  
Relative humidity  
20°C (operating)  
30°C (nonoperating)  
5% to 90% (operating)  
5% to 95% (nonoperating)  
Relative humidity gradient  
30% per hour max  
Wet bulb temperature (°C max)  
33 (operating)  
40 (nonoperating)  
Altitude, operating  
–60.96 m to 3,048 m  
(–200 ft to 10,000+ ft)  
Altitude, nonoperating (below mean sea level, max)  
–60.96 m to 12,192 m  
(–200 ft to 40,000+ ft)  
Shock, operating (Gs max at 2 msec)  
Shock, nonoperating (Gs max at 2 msec)  
Vibration, operating  
63  
350 Gs  
1.0 G (0 to peak, 5–350 Hz)  
5.0 Gs (0 to peak, 22–350 Hz)  
Vibration, nonoperating  
Drive acoustics Sound power (bels)  
Idle*  
<2.5 (typical)  
2.7 (max)  
Quiet seek  
2.8 (typical)  
3.0 (max)  
Nonrecoverable read errors  
1 per 1014 bits read  
Mean time between failures (power-on hours)  
Service life  
600,000  
5 Years  
Contact start-stop cycles (25°C, 40% rel. humidity)  
50,000  
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and  
power to operational levels.  
4
U Series 9 ce Product Manual, Rev. F  
2.2  
Formatted capacity  
Formatted  
capacity  
Guaranteed  
sectors  
Model  
Bytes per sector  
ST3160022ACE  
ST3120025ACE  
ST380012ACE  
160 Gbytes  
120 Gbytes  
80 Gbytes  
312,581,808  
234,441,648  
156,301,488  
512  
512  
512  
2.2.1  
LBA mode  
When addressing these drives in LBA mode, all blocks (sectors) are consecutively numbered from 0 to n–1,  
where n is the number of guaranteed sectors as defined above.  
See Section 4.1.2, "Identify Device command" (words 60-61 and 100-103) for additional information about 48-  
bit addressing support of drives with capacities over 137 Gbytes.  
2.3  
Default logical geometry  
Cylinders  
16,383  
Read/write heads  
Sectors per track  
16  
63  
2.4  
Physical organization  
Model  
Read/write heads  
Number of discs  
ST3160022ACE  
ST3120025ACE  
ST380012ACE  
4
3
2
2
2
1
2.5  
Recording and interface technology  
Interface  
ATA  
Recording method  
16/17 EPRML  
Recording density BPI (bits/inch max)  
Track density TPI (tracks/inch max)  
595,000  
94,600  
2
Areal density (Mbits/inch max)  
56.3  
Internal data-transfer rate OD (Mbytes/sec max)  
Sustained data transfer rate OD (Mbytes/sec max)  
I/O data-transfer rate (Mbytes/sec max)  
Interleave  
85.4  
48  
100 (Ultra DMA mode 5)  
1:1  
Cache buffer  
2 Mbyte (2,048 kbytes)  
U Series 9 ce Product Manual, Rev. F  
5
                                                       
2.6  
Physical characteristics  
Drive specification  
Maximum height  
Maximum width  
Maximum length  
Typical weight  
(mm)  
(inches)  
26.035  
1.028  
(mm)  
(inches)  
101.6  
4.00  
(mm)  
(inches)  
146.99  
5.787  
(grams)  
(pounds)  
635  
1.4  
2.7  
Seek time  
Seek measurements are taken with nominal power at 25°C ambient temperature. All times are measured using  
drive diagnostics. The specifications in the table below are defined as follows:  
• Track-to-track seek time is an average of all possible single-track seeks in both directions.  
• Average seek time is a true statistical random average of at least 5,000 measurements of seeks between  
random tracks, less overhead.  
Typical seek times (msec)  
Track-to-track  
Read  
<1.0  
8.5  
Write  
<1.2  
9.5  
Average  
Average latency:  
4.16  
4.16  
Note. These drives are designed to consistently meet the seek times represented in this manual. Physical  
seeks, regardless of mode (such as track-to-track and average), are expected to meet or exceed  
the noted values. However, due to the manner in which these drives are formatted, benchmark  
tests that include command overhead or measure logical seeks may produce results that vary from  
these specifications.  
2.8  
Start/stop times  
Power-on to Ready (sec)  
10 (max)  
10 (max)  
20 (max)  
Standby to Ready (sec)  
Ready to spindle stop (sec)  
2.9  
Power specifications  
The drive receives DC power (+5V or +12V) through a four-pin standard drive power connector.  
6
U Series 9 ce Product Manual, Rev. F  
                                         
2.9.1  
Power consumption  
Power requirements for the drives are listed in the table on page 7. Typical power measurements are based on  
an average of drives tested, under nominal conditions, using 5.0V and 12.0V input voltage at 25°C ambient  
temperature.  
• Spinup power  
Spinup power is measured from the time of power-on to the time that the drive spindle reaches operating speed.  
• Seek mode  
During seek mode, the read/write actuator arm moves toward a specific position on the disc surface and does  
not execute a read or write operation. Servo electronics are active. Seek mode power represents the worst-  
case power consumption, using only random seeks with read or write latency time. This mode is not typical  
and is provided for worst-case information.  
• Read/write power and current  
Read/write power is measured with the heads on track, based on a 16-sector write followed by a 32-msec  
delay, then a 16-sector read followed by a 32-msec delay.  
• Operating power and current  
Operating power is measured using 40 percent random seeks, 40 percent read/write mode (1 write for each  
10 reads) and 20 percent drive idle mode.  
• Idle mode power  
Idle mode power is measured with the drive up to speed, with servo electronics active and with the heads in  
a random track location.  
• Standby mode  
During Standby mode, the drive accepts commands, but the drive is not spinning, and the servo and read/  
write electronics are in power-down mode.  
Power dissipation (watts)  
Example: ST3160022ACE, 2-disc  
Average  
(watts, 25° C)  
5V typ  
amps  
12V typ  
amps  
Spinup  
Idle  
2.6 (peak)  
0.380  
6.7  
0.410  
Operating 40% r/w, 40% seek, 20% inop.  
9.8  
0.584  
0.393  
0.144  
0.144  
0.570  
0.687  
0.015  
0.015  
Seeking  
Standby  
Sleep  
10.3  
0.900  
0.900  
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and  
power to operational levels.  
U Series 9 ce Product Manual, Rev. F  
7
                                     
2.9.1.1  
Typical current profile  
1.2  
1.0  
0.8  
Amps  
0.6  
0.4  
0.2  
0.0  
+5 Volt Current during spindle start — Typical Amperes  
1
2
3
4
5
6
7
8
9
Seconds  
Figure 1.  
Typical 5V startup and operation current profile  
3.0  
+12 Volt Current during spindle start — Typical Amperes  
2.5  
2.0  
1.5  
1.0  
0.5  
0.0  
Amps  
0
1
2
3
4
5
6
7
8
Seconds  
Figure 1.  
Typical 12V startup and operation current profile  
8
U Series 9 ce Product Manual, Rev. F  
     
2.9.2  
Conducted noise  
Input noise ripple is measured at the host system power supply across an equivalent 80-ohm resistive load on  
the +12 volt line or an equivalent 15-ohm resistive load on the +5 volt line.  
• Using 12-volt power, the drive is expected to operate with a maximum of 120 mV peak-to-peak square-wave  
injected noise at up to 10 MHz.  
• Using 5-volt power, the drive is expected to operate with a maximum of 100 mV peak-to-peak square-wave  
injected noise at up to 10 MHz.  
Note. Equivalent resistance is calculated by dividing the nominal voltage by the typical RMS read/write  
current.  
2.9.3  
Voltage tolerance  
Voltage tolerance (including noise):  
5V ± 5%  
12V ± 10%  
2.9.4  
Power-management modes  
The drive provides programmable power management to provide greater energy efficiency. In most systems,  
you can control power management through the system setup program. The drive features the following  
power-management modes:  
Power mode  
Active  
Heads  
Spindle  
Rotating  
Rotating  
Stopped  
Stopped  
Buffer  
Tracking  
Tracking  
Parked  
Parked  
Enabled  
Enabled  
Enabled  
Disabled  
Idle  
Standby  
Sleep  
• Active mode  
The drive is in Active mode during the read/write and seek operations.  
• Idle mode  
The buffer remains enabled, and the drive accepts all commands and returns to Active mode any time disc  
access is necessary.  
• Standby mode  
The drive enters Standby mode when the host sends a Standby Immediate command. If the host has set the  
standby timer, the drive can also enter Standby mode automatically after the drive has been inactive for a  
specifiable length of time. The standby timer delay is established using a Standby or Idle command. In Standby  
mode, the drive buffer is enabled, the heads are parked and the spindle is at rest. The drive accepts all  
commands and returns to Active mode any time disc access is necessary.  
• Sleep mode  
The drive enters Sleep mode after receiving a Sleep command from the host. In Sleep mode, the drive buffer  
is disabled, the heads are parked and the spindle is at rest. The drive leaves Sleep mode after it receives a  
Hard Reset or Soft Reset from the host. After receiving a reset, the drive exits Sleep mode and enters Standby  
mode with all current translation parameters intact.  
• Idle and Standby timers  
Each time the drive performs an Active function (read, write or seek), the standby timer is reinitialized and  
begins counting down from its specified delay times to zero. If the standby timer reaches zero before any drive  
U Series 9 ce Product Manual, Rev. F  
9
                                   
activity is required, the drive makes a transition to Standby mode. In both Idle and Standby mode, the drive  
accepts all commands and returns to Active mode when disc access is necessary.  
2.10  
Environmental specifications  
Ambient temperature  
2.10.1  
Ambient temperature is defined as the temperature of the environment immediately surrounding the drive.  
Actual drive case temperature should not exceed 69°C (156°F) within the operating ambient conditions.  
Above 1,000 feet (305 meters), the maximum temperature is derated linearly to 112°F (44°C) at 10,000 feet  
(3,048 meters).  
Operating:  
0° to 60°C (32° to 140°F)  
Nonoperating:  
–40° to 70°C (–40° to 158°F)  
2.10.2  
Temperature gradient  
Operating:  
20°C per hour (68°F per hour max), without condensation  
30°C per hour (86°F per hour max)  
Nonoperating:  
2.10.3  
Humidity  
Relative humidity  
2.10.3.1  
Operating:  
5% to 90% noncondensing (30% per hour max)  
5% to 95% noncondensing (30% per hour max)  
Nonoperating:  
2.10.3.2  
Wet bulb temperature  
Operating:  
33°C (91.4°F max)  
40.0°C (104°F max)  
Nonoperating:  
2.10.4  
Altitude  
Operating:  
Nonoperating:  
–60.96 m to 3,048 m (–200 ft to 10,000+ ft)  
–60.96 m to 12,192 m (–200 ft to 40,000+ ft)  
10  
U Series 9 ce Product Manual, Rev. F  
                             
2.10.5  
Shock  
All shock specifications assume that the drive is mounted securely with the input shock applied at the drive  
mounting screws. Shock may be applied in the X, Y or Z axis.  
2.10.5.1  
Operating shock  
These drives comply with the performance levels specified in this document when subjected to a maximum  
operating shock of 63 Gs based on half-sine shock pulses of 2 msec. Shocks should not be repeated more  
than two times per second.  
2.10.5.2  
Nonoperating shock  
The nonoperating shock level that the drive can experience without incurring physical damage or degradation  
in performance when subsequently put into operation is 350 Gs based on a nonrepetitive half-sine shock pulse  
of 2 msec duration.  
2.10.6  
Vibration  
All vibration specifications assume that the drive is mounted securely with the input vibration applied at the  
drive mounting screws. Vibration may be applied in the X, Y or Z axis.  
2.10.6.1  
Operating vibration  
The following table lists the maximum vibration levels that the drive may experience while meeting the perfor-  
mance standards specified in this document.  
5–350 Hz  
1.0 G acceleration (zero to peak)  
2.10.6.2  
Nonoperating vibration  
The following table lists the maximum nonoperating vibration that the drive may experience without incurring  
physical damage or degradation in performance when subsequently put into operation.  
5–22 Hz  
1.0-inch displacement (zero to peak)  
5.0 Gs acceleration (zero to peak)  
22–350 Hz  
2.11  
Acoustics  
Drive acoustics are measured as overall A-weighted acoustic sound power levels (no pure tones). All mea-  
surements are consistent with ISO document 7779. Sound power measurements are taken under essentially  
free-field conditions over a reflecting plane. For all tests, the drive is oriented with the cover facing upward.  
Note. For seek mode tests, the drive is placed in seek mode only. The number of seeks per second is defined  
by the following equation:  
(Number of seeks per second = 0.4 / (average latency + average access time)  
U Series 9 ce Product Manual, Rev. F  
11  
                       
Table 1:  
Models  
Fluid Dynamic Bearing (FDB) motor acoustics  
Acoustic mode  
Idle*  
Quiet seek  
ST3160022ACE  
ST3120025ACE  
ST380012ACE  
<2.5 bels (typ)  
2.7 bels (max)  
2.8 bels (typ)  
3.0 bels (max)  
*During periods of drive idle, some offline activity may occur according to the S.M.A.R.T. specification, which may increase acoustic and  
power to operational levels.  
2.12  
Electromagnetic immunity  
When properly installed in a representative host system, the drive operates without errors or degradation in  
performance when subjected to the radio frequency (RF) environments defined in the following table:  
Performance  
level  
Reference  
standard  
Test  
Description  
Electrostatic discharge  
Contact, HCP, VCP: 4 kV; Air:  
8 kV  
B
EN 61000-4-2: 95  
Radiated RF immunity  
80 to 1,000 MHz, 3 V/m,  
80% AM with 1 kHz sine  
900 MHz, 3 V/m, 50% pulse  
modulation @ 200 Hz  
A
EN 61000-4-3: 96  
ENV 50204: 95  
Electrical fast transient  
Surge immunity  
1 kV on AC mains, 0.5 kV on  
external I/O  
B
B
A
EN 61000-4-4: 95  
EN 61000-4-5: 95  
EN 61000-4-6: 97  
EN 61000-4-11: 94  
1 kV differential, 2 kV com-  
mon, AC mains  
Conducted RF immunity  
Voltage dips, interrupts  
150 kHz to 80 MHz, 3 Vrms,  
80% AM with 1 kHz sine  
0% open, 5 seconds  
0% short, 5 seconds  
40%, 0.10 seconds  
70%, 0.01 seconds  
C
C
C
B
2.13  
Reliability  
14  
Nonrecoverable read errors  
Mean time between failures  
Contact start-stop cycles  
1 per 10 bits read, max.  
600,000 power-on hours (nominal power, 25°C ambient temperature)  
50,000 cycles  
(at nominal voltage and temperature, with 60 cycles per hour and a 50% duty cycle)  
Service Life  
5 Years  
Preventive maintenance  
None required  
12  
U Series 9 ce Product Manual, Rev. F  
                                             
2.14  
Agency certification  
Safety certification  
2.14.1  
The drives are recognized in accordance with UL 1950 and CSA C22.2 (950) and meet all applicable sections  
of IEC950 and EN 60950 as tested by TUV North America.  
2.14.2  
Electromagnetic compatibility  
Hard drives that display the CE mark comply with the European Union (EU) requirements specified in the Elec-  
tromagnetic Compatibility Directive (89/336/EEC). Testing is performed to the levels specified by the product  
standards for Information Technology Equipment (ITE). Emission levels are defined by EN 55022, Class B and  
the immunity levels are defined by EN 55024.  
Seagate uses an independent laboratory to confirm compliance with the EC directives specified in the previous  
paragraph. Drives are tested in representative end-user systems. Although CE-marked Seagate drives comply  
with the directives when used in the test systems, we cannot guarantee that all systems will comply with the  
directives. The drive is designed for operation inside a properly designed enclosure, with properly shielded I/O  
cable (if necessary) and terminators on all unused I/O ports. Computer manufacturers and system integrators  
should confirm EMC compliance and provide CE marking for their products.  
Korean RRL  
If these drives have the Korea Ministry of Information and Communication (MIC) logo, they comply with para-  
graph 1 of Article 11 of the Electromagnetic Compatibility control Regulation and meet the Electromagnetic  
Compatibility (EMC) Framework requirements of the Radio Research Laboratory (RRL) Ministry of Information  
and Communication Republic of Korea.  
These drives have been tested and comply with the Electromagnetic Interference/Electromagnetic Susceptibil-  
ity (EMI/EMS) for Class B products. Drives are tested in a representative, end-user system by a Korean-recog-  
nized lab.  
• EUT name (model numbers): ST3160022ACE, ST3120025ACE, and ST380012ACE.  
• Certificate numbers:  
ST3160022ACE  
ST3120025ACE  
ST380012ACE  
E-H011-03-0085 (B)  
E-H011-03-0087 (B)  
E-H011-03-0084 (B)  
• Trade name or applicant: Seagate Technology  
• Manufacturing date: January 2003  
• Manufacturer/nationality: Singapore and China  
Australian C-Tick (N176)  
If these models have the C-Tick marking, they comply with the Australia/New Zealand Standard AS/NZS3548  
1995 and meet the Electromagnetic Compatibility (EMC) Framework requirements of the Australian Communi-  
cation Authority (ACA).  
2.14.3  
FCC verification  
These drives are intended to be contained solely within a personal computer or similar enclosure (not attached  
as an external device). As such, each drive is considered to be a subassembly even when it is individually mar-  
keted to the customer. As a subassembly, no Federal Communications Commission verification or certification  
of the device is required.  
Seagate Technology LLC has tested this device in enclosures as described above to ensure that the total  
assembly (enclosure, disc drive, motherboard, power supply, etc.) does comply with the limits for a Class B  
computing device, pursuant to Subpart J, Part 15 of the FCC rules. Operation with noncertified assemblies is  
likely to result in interference to radio and television reception.  
U Series 9 ce Product Manual, Rev. F  
13  
                                                   
Radio and television interference. This equipment generates and uses radio frequency energy and if not  
installed and used in strict accordance with the manufacturer’s instructions, may cause interference to radio  
and television reception.  
This equipment is designed to provide reasonable protection against such interference in a residential installa-  
tion. However, there is no guarantee that interference will not occur in a particular installation. If this equipment  
does cause interference to radio or television, which can be determined by turning the equipment on and off,  
you are encouraged to try one or more of the following corrective measures:  
• Reorient the receiving antenna.  
• Move the device to one side or the other of the radio or TV.  
• Move the device farther away from the radio or TV.  
• Plug the computer into a different outlet so that the receiver and computer are on different branch outlets.  
If necessary, you should consult your dealer or an experienced radio/television technician for additional sug-  
gestions. You may find helpful the following booklet prepared by the Federal Communications Commission:  
How to Identify and Resolve Radio-Television Interference Problems. This booklet is available from the Super-  
intendent of Documents, U.S. Government Printing Office, Washington, DC 20402. Refer to publication num-  
ber 004-000-00345-4.  
14  
U Series 9 ce Product Manual, Rev. F  
 
3.0  
Configuring and mounting the drive  
This section contains the specifications and instructions for configuring and mounting the drive.  
3.1  
Handling and static discharge precautions  
After unpacking, and before installation, the drive may be exposed to potential handling and electrostatic dis-  
charge (ESD) hazards. Observe the following standard handling and static-discharge precautions:  
Caution:  
• The SeaShell™ replaces electrostatic discharge (ESD) bags. The SeaShell package is a shock-ribbed,  
transparent clamshell enclosure that limits a drive’s exposure to ESD and also protects against external  
shocks and stresses. The design permits attaching cables, software loading and label/barcode scanning  
without removing the drive from the SeaShell. This minimizes handling damage. Keep the drive in the Sea-  
Shell package until you are ready for installation.  
• Before handling the drive, put on a grounded wrist strap, or ground yourself frequently by touching the metal  
chassis of a computer that is plugged into a grounded outlet. Wear a grounded wrist strap throughout the  
entire installation procedure.  
• Handle the drive by its edges or frame only.  
• The drive is extremely fragile—handle it with care. Do not press down on the drive top cover.  
• Always rest the drive on a padded, antistatic surface until you mount it in the computer.  
• Do not touch the connector pins or the printed circuit board.  
• Do not remove the factory-installed labels from the drive or cover them with additional labels. Removal voids  
the warranty. Some factory-installed labels contain information needed to service the drive. Other labels are  
used to seal out dirt and contamination.  
U Series 9 ce Product Manual, Rev. F  
15  
             
3.2  
Breather filter hole precautions  
This section contains information regarding the precautions which should be taken regarding the breather filter  
hole in Seagate hard disc drives. Proper precautions should be taken to ensure full functionality and prevent  
possible damage to the drive.  
Breather Hole  
Do not cover  
or seal.  
Figure 1.  
Breather filter hole location  
Caution: Do not cover, seal, or insert any object into this hole.  
This hole has two purposes:  
To allow condensation inside the hard disc to escape  
To allow air pressure inside the hard disc to equalize with ambient pressure  
Note. If this hole is covered, sealed, or penetrated by any object, the drive reliability may be compromised  
and could lead to permanent damage—doing so voids the warranty.  
16  
U Series 9 ce Product Manual, Rev. F  
     
3.3  
Jumper settings  
3.3.1  
Master/slave configuration  
The options jumper block shown in Figure 1 is used to configure the drive for operation. It is the 8-pin dual  
header between the interface connector and the power connector. Use the following settings to configure the  
drive as a master or a slave.  
Master or single drive. The drive is configured at the factory for a master or single-drive operation with a  
jumper set on pins 7 and 8.  
Drive as slave. Remove all jumpers.  
Drive as master with a non-ATA-compatible slave.  
Use this jumper setting only if the drive does not work as a master with no jumpers installed.  
Options jumper block  
Master or single drive  
Drive is slave  
Master with non ATA-  
compatible slave  
Cable select  
Limit drive capacity  
to 32 Gbytes  
7
5
6
3
4
1
2
8
Circuit Board  
Figure 1.  
Master/slave jumper settings  
3.3.2  
Cable-select option  
Computers that use cable select determine the master and slave drives by selecting or deselecting pin 28,  
CSEL, on the interface bus. Master and slave drives are determined by their physical position on the cable. To  
enable cable select, set a jumper on pins 5 and 6 as shown in Figure 1. Refer to your computer manual to  
determine whether your computer supports this option.  
3.3.3  
Alternate capacity jumper  
Some older computers may “hang” at startup if their BIOS detects a disc drive with a capacity greater than 32  
Gbytes. This limits the drive’s capacity to 32 Gbytes when the alternate capacity jumper is used. To access the  
full capacity of the drive, you can:  
• Update the BIOS  
• Use third-party software such as DiscWizardor Disk Manager  
• Use a third-party host adapter  
For drives with capacities greater than 32 Gbytes, the alternate capacity jumper changes the total available  
LBA sectors to 32 Gbytes to solve issues with some BIOS during power on. The ATA Set Features subcom-  
mand “F1 Report Full Capacity Available” causes Identify Data words 60 and 61 to report the full capacity.  
H
See Section 4.1.3 on page 28 for more details on the Set Features command.  
U Series 9 ce Product Manual, Rev. F  
17  
                             
Windows XP, Windows Me, Windows 98 or newer versions are needed to support drives with capacities  
greater than 32 Gbytes.  
3.3.4  
Ultra ATA/100 cable  
An 80-conductor 40-pin cable is required to run Ultra DMA mode 3, mode 4 and mode 5. This cable uses even-  
numbered conductors connected to the ground pins to improve signal integrity.  
Note. If you are using a 40-pin, 80-conductor  
cable, attach the blue connector to the  
motherboard, the black connector to the  
master drive, and the gray connector  
to the slave.  
Master  
Pin 1  
Computer  
Motherboard  
Slave  
Figure 1.  
Ultra ATA cable connectors  
Note. The drive supports both host and drive cable detection. The host detects the 80-conductor cable by  
sampling pin 34, CBLID–, on the interface bus. The drive detects the 80-conductor cable by sens-  
ing a capacitor at the host side through the CBLID– signal. The result is reported in a Fast Rise  
Detected bit (bit 13 of word 93 in the Identify drive parameter block).  
3.4  
Drive mounting  
You can mount the drive in any orientation using four screws in the side-mounting holes or four screws in the  
bottom-mounting holes. See Figure 1 for drive mounting dimensions. Follow these important mounting precau-  
tions when mounting the drive:  
• Allow a minimum clearance of 0.030 inches (0.76 mm) around the entire perimeter of the drive for cooling.  
• Use only 6-32 UNC mounting screws.  
• Do not overtighten the mounting screws (maximum torque: 6 inch-lb).  
• Do not use a drive interface cable that is more than 18 inches long.  
18  
U Series 9 ce Product Manual, Rev. F  
                     
Notes:  
1. Dimensions are shown in inches (mm).  
2 Dimensions per SFF-8301 specification.  
0.228  
(5.79)  
0.178  
(4.27)  
2.23  
(56.56)  
1.028 max  
(26.11)  
2.83  
(71.80)  
3 x 0.25 0.015  
(6.35 0.037)  
both sides  
3.71  
(94.35)  
1.122 0.02  
(28.5 0.51)  
2
1.625 0.02  
(41.28 0.51)  
1.638 0.01  
(41.61 0.25)  
5.787 max  
(146.99)  
1.75 0.01  
(44.45 0.25)  
4.0 0.01  
(101.60 0.25)  
4 x 6-32 UNC-2B  
0.250 (6.35) max. fastener  
penetration. 3 threads  
minimum engagement.  
3 x 6-32 UNC-2B  
0.125 0.01  
(3.18 0.25)  
0.225 (5.72) max. fastener  
penetration both sides. 3 threads  
minimum engagement.  
Recommended  
Recommended  
case temperature  
measurement location  
case temperature  
measurement location  
3.75 0.01  
(95.25 0.25)  
4.0 0.01  
(101.60 0.25)  
Figure 1.  
Mounting dimensions—top, side and end view  
U Series 9 ce Product Manual, Rev. F  
19  
 
20  
U Series 9 ce Product Manual, Rev. F  
4.0  
ATA interface  
These drives use the industry-standard ATA task file interface that supports 16-bit data transfers. It supports  
ATA programmed input/output (PIO) modes 0–4; multiword DMA modes 0–2, and Ultra DMA modes 0–5. The  
drive also supports the use of the IORDY signal to provide reliable high-speed data transfers.  
You can use a daisy-chain cable to connect two drives to a single AT host bus. For detailed information about  
the ATA interface, refer to the draft of AT Attachment with Packet Interface Extension (ATA/ATAPI-6), NCITS  
T13 1410D, subsequently referred to as the Draft ATA-6 Standard.  
4.1  
ATA interface signals and connector pins  
Figure 1 on page 22 summarizes the signals on the ATA interface connector that the drive supports. For a  
detailed description of these signals, refer to the Draft ATA-6 Standard.  
U Series 9 ce Product Manual, Rev. F  
21  
                   
Drive pin #  
Host pin # and signal description  
Signal name  
1
2
Reset  
1
2
3
4
5
6
7
8
9
Hardware Reset  
Ground  
Ground  
3
DD7  
Host Data Bus Bit 7  
Host Data Bus Bit 8  
Host Data Bus Bit 6  
Host Data Bus Bit 9  
Host Data Bus Bit 5  
Host Data Bus Bit 10  
Host Data Bus Bit 4  
4
DD8  
5
DD6  
6
DD9  
7
DD5  
8
DD10  
DD4  
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
DD11  
DD3  
10 Host Data Bus Bit 11  
11 Host Data Bus Bit 3  
12 Host Data Bus Bit 12  
13 Host Data Bus Bit 2  
14 Host Data Bus Bit 13  
15 Host Data Bus Bit 1  
16 Host Data Bus Bit 14  
17 Host Data Bus Bit 0  
18 Device Data (15:0)  
19 Ground  
DD12  
DD2  
DD13  
DD1  
DD14  
DD0  
DD15  
Ground  
(removed)  
DMARQ  
Ground  
DIOW–  
STOP  
Ground  
(No Pin)  
20  
21 DMA Request  
22 Ground  
23 Device I/O Write:  
Stop Ultra DMA Burst  
24 Ground  
24  
25  
DIOR  
25 Device I/O Read:  
Host Ultra DMA Ready:  
Host Ultra DMA Data Strobe  
26 Ground  
27 I/O Channel Ready  
Device Ultra DMA Ready  
Device Ulta DMA Data Strobe  
28 Cable Select  
29 DMA Acknowledge  
30 Ground  
31 Device Interrupt  
32 Reserved  
33 Host Address Bus Bit 1  
34 Passed Diagnostics  
Cable Assembly Type Identifier  
35 Device Address (2:0)  
36 Device Address (2:0)  
37 Chip Select (1:0)  
38 Chip Select (1:0)  
39 Drive Active/Slave Present  
40 Ground  
HDMARDY  
HSTROBE  
Ground  
26  
27  
IORDY  
DDMARDY–  
DSTROBE  
CSEL  
28  
29  
30  
31  
32  
33  
34  
DMACK  
Ground  
INTRQ  
IOCS16  
DA1  
PDIAG  
CBLID–  
35  
36  
37  
38  
39  
40  
DA0  
DA2  
CS0  
CS1  
DASP  
Ground  
Pins 28, 34 and 39 are used for master-slave communication (details shown below).  
Drive 1 (slave)  
Drive 0 (master)  
Host  
28  
34  
39  
28  
34  
39  
CSEL  
28  
34  
39  
PDIAG  
DASP–  
Figure 1.  
I/O pins and supported ATA signals  
22  
U Series 9 ce Product Manual, Rev. F  
 
4.1.1  
Supported ATA commands  
The following table lists ATA-standard commands that the drive supports. For a detailed description of the ATA  
commands, refer to the Draft ATA-6 Standard. See “S.M.A.R.T. commands” on page 29 for details and sub-  
commands used in the S.M.A.R.T. implementation.  
Command name  
Command code (in hex)  
ATA-standard commands  
Download Microcode  
Execute Device Diagnostics  
Flush Cache  
92  
90  
H
H
E7  
H
Flush Cache Extended  
Identify Device  
EA  
H
EC  
H
Initialize Device Parameters  
Read Buffer  
91  
H
E4  
H
Read DMA  
C8 C9  
H, H  
Read DMA Extended  
Read Multiple  
25  
H
C4  
H
Read Multiple Extended  
Read Native Max Address  
Read Native Max Address Extended  
Read Sectors  
29  
H
F8  
H
H
27  
20 21  
H,  
H
Read Sectors Extended  
Read Verify Sectors  
Read Verify Sectors Extended  
Seek  
24  
H
40 41  
H,  
H
42  
70  
H
H
Set Features  
EF  
H
Set Max  
F9  
H
Note: Individual Set Max com-  
mands are identified by the value  
placed in the Set Max Features  
register as defined to the right.  
Address:  
Password:  
Lock:  
Unlock:  
Freeze Lock:  
00  
01  
02  
03  
04  
H
H
H
H
H
Set Multiple Mode  
S.M.A.R.T.  
C6  
H
H
H
B0  
E8  
Write Buffer  
Write DMA  
CA CB  
H, H  
Write DMA Extended  
Write Multiple  
35  
H
C5  
H
Write Multiple Extended  
Write Sectors  
39  
H
30 31  
H,  
H
U Series 9 ce Product Manual, Rev. F  
23  
                                                             
Command name  
Command code (in hex)  
34  
Write Sectors Extended  
H
ATA-standard power-management commands  
Check Power Mode  
Idle  
98 or E5  
H
H
H
H
H
H
H
97 or E3  
H
Idle Immediate  
95 or E1  
H
Sleep  
99 or E6  
H
Standby  
96 or E2  
H
Standby Immediate  
ATA-standard security commands  
Security Set Password  
Security Unlock  
94 or E0  
H
F1  
F2  
F3  
F4  
F5  
F6  
H
H
H
H
H
H
Security Erase Prepare  
Security Erase Unit  
Security Freeze Lock  
Security Disable Password  
24  
U Series 9 ce Product Manual, Rev. F  
                             
4.1.2  
Identify Device command  
The Identify Device command (command code EC ) transfers information about the drive to the host following  
H
power up. The data is organized as a single 512-byte block of data, whose contents are shown in the table on  
page 27. All reserved bits or words should be set to zero. Parameters listed with an “x” are drive-specific or  
vary with the state of the drive. See Section 2.0 on page 3 for default parameter settings.  
The following commands contain drive-specific features that may not be included in the Draft ATA-6 Standard.  
Word  
Description  
Value  
Configuration information:  
• Bit 15: 0 = ATA; 1 = ATAPI  
• Bit 7: removable media  
• Bit 6: removable controller  
• Bit 0: reserved  
0C5A  
H
0
1
Number of logical cylinders  
16,383  
2
ATA-reserved  
0000  
16  
H
3
Number of logical heads  
4
Retired  
0000  
0000  
H
H
5
Retired  
6
Number of logical sectors per logical track: 63  
Retired  
003F  
H
H
7–9  
10–19  
20  
0000  
Serial number: (20 ASCII characters, 0000 = none)  
ASCII  
H
Retired  
Retired  
Obsolete  
0000  
0400  
0000  
x.xx  
H
H
H
21  
22  
23–26  
Firmware revision (8 ASCII character string, padded with blanks to end  
of string)  
27–46  
47  
Drive model number  
(40 ASCII characters, padded with blanks to end of string)  
ST3160022ACE  
ST3120025ACE  
ST380012ACE  
(Bits 7–0) Maximum sectors per interrupt on Read multiple and Write  
multiple (16)  
8010  
H
48  
Reserved  
0000  
H
49  
Standard Standby timer, IORDY supported and may be disabled  
ATA-reserved  
2F00  
H
H
H
H
H
50  
0000  
0200  
0200  
0007  
51  
PIO data-transfer cycle timing mode  
Retired  
52  
53  
Words 54–58, 64–70 and 88 are valid  
Number of current logical cylinders  
Number of current logical heads  
Number of current logical sectors per logical track  
Current capacity in sectors  
54  
xxxx  
xxxx  
xxxx  
xxxx  
H
55  
H
H
H
56  
57–58  
U Series 9 ce Product Manual, Rev. F  
25  
   
Word  
Description  
Value  
xxxx  
59  
Number of sectors transferred during a Read Multiple or Write Multiple  
command  
H
60–61  
Total number of user-addressable LBA sectors available  
(see Section 2.2 for related information)  
ST3160022ACE =0FFFFFFFh*  
ST3120025ACE = 234,441,648  
ST380012ACE = 156,301,488  
*Note: The maximum value allowed in this field is: 0FFFFFFFh  
(268,435,455 sectors, 137 Gbytes). Drives with capacities over 137  
Gbytes will have 0FFFFFFFh in this field and the actual number of  
user-addressable LBAs specified in words 100-103. This is required for  
drives that support the 48-bit addressing feature.  
62  
63  
Retired  
0000  
H
Multiword DMA active and modes supported  
(see note following this table)  
xx07  
H
64  
Advanced PIO modes supported (modes 3 and 4 supported)  
Minimum multiword DMA transfer cycle time per word (120 nsec)  
Recommended multiword DMA transfer cycle time per word (120 nsec)  
Minimum PIO cycle time without IORDY flow control (240 nsec)  
Minimum PIO cycle time with IORDY flow control (120 nsec)  
ATA-reserved  
0003  
0078  
0078  
H
H
H
65  
66  
67  
00F0  
H
H
H
H
H
68  
0078  
0000  
0000  
0000  
69–74  
75  
Queue depth  
76–79  
80  
ATA-reserved  
Major version number  
007E  
H
H
81  
Minor version number  
0000  
82  
Command sets supported  
346B  
H
83  
Command sets supported  
7D01  
H
84  
Command sets support extension  
Command sets enabled  
4003  
H
85  
34xx  
H
H
86  
Command sets enabled  
3xxx  
87  
Command sets enable extension  
4003  
H
88  
Ultra DMA support and current mode  
(see note following this table)  
xx3F  
H
89  
Security erase time  
0000  
0000  
H
90  
Enhanced security erase time  
Master password revision code  
Hardware reset value (see description following this table)  
ATA-reserved  
H
92  
FFFE  
H
93  
xxxx  
H
95–99  
100–103  
0000  
H
Total number of user-addressable LBA sectors available  
(see Section 2.2 for related information)  
ST3160022ACE = 312,581,808  
ST3120025ACE = 234,441,648  
ST380012ACE = 156,301,488  
These words are required for drives that support the 48-bit addressing  
feature. Maximum value: 0000FFFFFFFFFFFFh.  
104–127  
ATA-reserved  
0000  
H
26  
U Series 9 ce Product Manual, Rev. F  
Word  
128  
Description  
Value  
Security status  
Seagate-reserved  
ATA-reserved  
Integrity word  
0001  
H
129–159  
160–254  
255  
xxxx  
H
0000  
xxA5  
H
H
Note. Advanced Power Management (APM) and Automatic Acoustic Management (AAM) features are not supported  
Note. See the bit descriptions below for words 63, 88, and 93 of the Identify Drive data:  
Description (if bit is set to 1)  
Bit  
0
Word 63  
Multiword DMA mode 0 is supported.  
Multiword DMA mode 1 is supported.  
Multiword DMA mode 2 is supported.  
Multiword DMA mode 0 is currently active.  
Multiword DMA mode 1 is currently active.  
Multiword DMA mode 2 is currently active.  
Word 88  
1
2
8
9
10  
Bit  
0
Ultra DMA mode 0 is supported.  
Ultra DMA mode 1 is supported.  
Ultra DMA mode 2 is supported.  
Ultra DMA mode 3 is supported.  
Ultra DMA mode 4 is supported.  
Ultra DMA mode 0 is currently active.  
Ultra DMA mode 1 is currently active.  
Ultra DMA mode 2 is currently active.  
Ultra DMA mode 3 is currently active.  
Ultra DMA mode 4 is currently active.  
Ultra DMA mode 5 is currently active.  
1
2
3
4
8
9
10  
11  
12  
13  
U Series 9 ce Product Manual, Rev. F  
27  
Bit  
Word 93  
13  
1 = 80-conductor cable detected, CBLID above VIH  
0 = 40-conductor cable detected, CBLID below VIL  
4.1.3  
Set Features command  
This command controls the implementation of various features that the drive supports. When the drive receives  
this command, it sets BSY, checks the contents of the Features register, clears BSY and generates an inter-  
rupt. If the value in the register does not represent a feature that the drive supports, the command is aborted.  
Power-on default has the read look-ahead and write caching features enabled. The acceptable values for the  
Features register are defined as follows:  
02  
03  
Enable write cache (default).  
H
H
Set transfer mode (based on value in Sector Count register).  
Sector Count register values:  
00  
01  
08  
09  
Set PIO mode to default (PIO mode 2).  
Set PIO mode to default and disable IORDY (PIO mode 2).  
PIO mode 0  
H
H
H
H
PIO mode 1  
0A  
PIO mode 2  
H
0B  
PIO mode 3  
H
0C  
PIO mode 4 (default)  
Multiword DMA mode 0  
Multiword DMA mode 1  
Multiword DMA mode 2  
Ultra DMA mode 0  
H
20  
21  
22  
40  
41  
42  
43  
44  
45  
H
H
H
H
H
H
H
H
H
Ultra DMA mode 1  
Ultra DMA mode 2  
Ultra DMA mode 3  
Ultra DMA mode 4  
Ultra DMA mode 5  
55  
82  
Disable read look-ahead (read cache) feature.  
Disable write cache.  
H
H
AA  
Enable read look-ahead (read cache) feature (default).  
Report full capacity available  
H
F1  
H
Note. At power-on, or after a hardware or software reset, the default values of the features are as indi-  
cated above.  
28  
U Series 9 ce Product Manual, Rev. F  
       
4.1.4  
S.M.A.R.T. commands  
S.M.A.R.T. provides near-term failure prediction for disc drives. When S.M.A.R.T. is enabled, the drive moni-  
tors predetermined drive attributes that are susceptible to degradation over time. If self-monitoring determines  
that a failure is likely, S.M.A.R.T. makes a status report available to the host. Not all failures are predictable.  
S.M.A.R.T. predictability is limited to the attributes the drive can monitor. For more information on S.M.A.R.T.  
commands and implementation, see the Draft ATA-6 Standard.  
SeaTools diagnostic software activates a built-in drive self-test (DST S.M.A.R.T. command for D4 ) that elimi-  
H
nates unnecessary drive returns. The diagnostic software ships with all new drives and is also available at:  
This drive is shipped with S.M.A.R.T. features disabled. You must have a recent BIOS or software package that  
supports S.M.A.R.T. to enable this feature. The table below shows the S.M.A.R.T. command codes that the  
drive uses.  
Codeinfeatures  
register  
S.M.A.R.T. command  
D0  
D1  
D2  
D3  
D4  
D5  
D6  
D7  
D8  
D9  
S.M.A.R.T. Read Data  
H
H
H
H
H
H
H
H
H
H
Vendor-specific  
S.M.A.R.T. Enable/Disable Attribute Autosave  
S.M.A.R.T. Save Attribute Values  
S.M.A.R.T. Execute Off-line Immediate (runs DST)  
S.M.A.R.T. Read Log Sector  
S.M.A.R.T. Write Log Sector  
Vendor-specific  
S.M.A.R.T. Enable Operations  
S.M.A.R.T. Disable Operations  
S.M.A.R.T. Return Status  
DA  
H
Note. If an appropriate code is not written to the Features Register, the command is aborted and 0x04  
(abort) is written to the Error register.  
U Series 9 ce Product Manual, Rev. F  
29  
             
30  
U Series 9 ce Product Manual, Rev. F  
5.0  
Seagate Technology support services  
Online Services  
Internet  
www.seagate.com for information about Seagate products and services. Worldwide support is available 24  
hours daily by e-mail for your questions.  
mySeagate  
my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides  
self-service access to critical applications, personalized content and the tools that allow our partners to man-  
age their Seagate account functions. Submit pricing requests, orders and returns through a single, password-  
protected Web interface—anytime, anywhere in the world.  
reseller.seagate.com  
reseller.seagate.com supports Seagate resellers with product information, program benefits and sales tools.  
You may register for customized communications that are not available on the web. These communications  
contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about  
the benefits or to register, go to reseller.seagate.com, any time, from anywhere in the world.  
Automated Phone Services  
®
SeaFONE (1-800-SEAGATE) is the Seagate toll-free number (1-800-732-4283) to access our automated  
self-help and directory assistance for Seagate support services. Using a touch-tone phone, you can find ser-  
vice and support phone numbers for disc drives 24 hours daily. International callers can reach this service by  
dialing +1-405-324-4770.  
Presales, Technical Support and Warranty Service  
Presales Support  
Our Presales Support staff can help you determine which Seagate products are best suited for your specific  
application or computer system.  
Technical Support  
If you need help installing your drive, consult your system's documentation or contact the dealer's support ser-  
vices department for assistance specific to your system. Seagate technical support is also available to assist  
you online at support.seagate.com or through one of our call centers. Have your system configuration informa-  
tion and your drive’s “ST” model number available.  
SeaTDD(+1-405-324-3655) is a telecommunications device for the deaf (TDD). You can send questions or  
comments 24 hours daily and exchange messages with a technical support specialist during normal business  
hours for the call center in your region.  
U Series 9 ce Product Manual, Rev. F  
31  
   
Warranty Service  
Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct  
customers should contact their Seagate service center representative for warranty-related issues. Resellers or  
end users of drive products should contact their place of purchase or one of the Seagate warranty service cen-  
ters for assistance. Have your drive’s “ST” model number and serial number available.  
Authorized Service Centers  
In some locations outside the US, you can contact an Authorized Service Center for service.  
32  
U Series 9 ce Product Manual, Rev. F  
USA/Canada/Latin America Support Services  
Presales Support  
Call Center  
Americas  
Toll-free  
Direct dial  
FAX  
+1-405-324-4704  
1-877-271-32851  
+1-405-324-47301  
Technical Support  
Call Center  
Americas  
Toll-free  
Direct dial  
FAX  
+1-405-324-4702  
1-800-SEAGATE2  
+1-405-324-47003  
Warranty Service  
Call Center  
USA, Mexico and  
Latin America  
Toll-free  
Direct dial  
FAX / Internet  
+1-405-324-4722  
1-800-468-34724  
+1-405-324-47204  
Canada  
Memofix5  
1-800-636-6349  
+1-905-660-4936  
+55-21-2509-7267  
+1-905-660-4951  
Brazil  
MA Centro de Serviços5  
+55-21-2507-6672  
1
Hours of operation are 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M., Monday through Friday (Central time)  
For product-specific phone number  
2
3
4
5
Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time)  
Hours of operation are 8:30 A.M. to 12:15 P.M. and 1:30 P.M. to 5:30 P.M., Monday through Friday (Central time)  
Authorized Service Center  
U Series 9 ce Product Manual, Rev. F  
33  
European Support Services  
For presales and technical support in Europe, dial the toll-free number for your specific location. If your location  
is not listed here, dial our presales and technical support call center at +1-405-324-4714 from 8:00 A.M. to  
11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The presales and technical  
support call center is located in Oklahoma City, USA.  
For European warranty service, dial the toll-free number for your specific location. If your location is not listed  
here, dial our European warranty service center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (Central  
Europe time) Monday through Friday. The warranty service center is located in Amsterdam, The Netherlands.  
Toll-Free Support Numbers  
Call Center  
Austria  
Presales and Technical Support  
0 800-20 12 90  
Warranty Service  
0 800-20 12 90  
Belgium  
Denmark  
France  
Germany  
Ireland  
Italy  
Netherlands  
Norway  
Poland  
Spain  
Sweden  
Switzerland  
Turkey  
00 800-47324283 (00 800-4SEAGATE)  
00 800-47324283  
00 800-47324283  
00 800-47324283  
00 800-47324283  
00 800-47324283  
00 800-47324283  
00 800-47324283  
00 800-311 12 38  
00 800-47324283  
00 800-47324283  
00 800-47324283  
00 800-31 92 91 40  
00 800-47324283  
00 800-47324289  
00 800-47324289  
00 800-47324289  
00 800-47324289  
00 800-47324289  
00 800-47324289  
00 800-47324289  
00 800-47324289  
00 800-311 12 38  
00 800-47324289  
00 800-47324289  
00 800-47324289  
00 800-31 92 91 40  
00 800-47324289  
United Kingdom  
FAX Services—All Europe (toll call)  
Technical Support  
Warranty Service  
+1-405-324-4702  
+31-20-653-3513  
Africa/Middle East Support Services  
For presales and technical support in Africa and the Middle East, dial our presales and technical support call  
center at +1-405-324-4714 from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Mon-  
day through Friday. The presales and technical support call center is located in Oklahoma City, USA.  
For warranty service in Africa and the Middle East, dial our European warranty service center at +31-20-316-  
7222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday, or send a FAX to +31-20-653-  
3513. The warranty service center is located in Amsterdam, The Netherlands.  
34  
U Series 9 ce Product Manual, Rev. F  
Asia/Pacific Support Services  
For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/  
Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East-  
ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our tech-  
nical support locations. Warranty service is available from 9:00 A.M. to 6:00 P.M. April through October, and  
10:00 P.M. to 7:00 P.M. November through March (Australian Eastern time) Monday through Friday.  
Call Center  
Australia  
China (Mandarin)  
Hong Kong  
Toll-free  
1800-14-7201  
800-810-9668  
800-90-0474  
001-800-0830-1730  
1-600-33-1104  
001-803-1-003-2165  
0034 800 400 554  
1-800-80-2335  
0800-443988  
800-1101-150  
00-800-0830-1730  
001-800-11-0032165  
Direct dial  
+86-10-6225-5336  
FAX  
1, 4  
1, 4  
Hong Kong (Cantonese)  
2, 4  
India  
Indonesia  
3, 4  
Japan  
Malaysia  
New Zealand  
Singapore  
Taiwan (Mandarin)  
Thailand  
+65-6488-7525  
1, 4  
Warranty Service  
Call Center  
Asia/Pacific  
Toll-free  
1800-12-9277  
Direct dial  
+65-6485-3595  
FAX  
+65-6485-4860  
Australia  
4
India  
+91-44-821-6164  
+91-44-827-2461  
1
Hours of operation are 8:30 A.M. to 5:30 P.M., Monday through Friday (Australian Western time).  
Hours of operation are 9:00 A.M. to 6:00 P.M., Monday through Saturday.  
Hours of operation are 9:30 A.M. to 6:30 P.M., Monday through Friday (Japan time).  
Authorized Service Center  
2
3
4
U Series 9 ce Product Manual, Rev. F  
35  
36  
U Series 9 ce Product Manual, Rev. F  
data-transfer rates 1  
DC power 6  
density 5  
Index  
Numerics  
3D Defense System 1  
Diagnostic Defense 1  
diagnostic software 1, 29  
discs 5  
DiscWizard 17  
Disk Manager 17  
dissipation 7  
Download Microcode 23  
Drive Defense 1  
drive diagnostics 6  
drive monitoring 1  
drive self-test 1, 29  
DST 29  
A
acoustics 11  
Active mode 9  
agency certification (regulatory) 13  
alternate capacity jumper 17  
altitude 10  
ambient conditions 3  
ambient temperature 6, 10  
areal density 1, 5  
ATA interface 21  
E
ATA-standard commands 23  
Australian C-Tick 13  
autodetection 1  
electrical fast transient 12  
electromagnetic compatibility 13  
Electromagnetic Compatibility Directive 13  
electromagnetic immunity 12  
electrostatic discharge 12  
EMC compliance 13  
EN 60950 13  
enclosures 13  
environmental specifications 10  
EPRML 1, 5  
error-correction algorithms 1  
errors 12  
average seek time 6  
B
BIOS 17  
BPI 5  
breather filter hole precautions 16  
buffer 5  
burst 1  
C
European Union 13  
Execute Device Diagnostics 23  
cable 18  
cable select 1  
F
cable-select option 17  
cache 1, 5  
case temperature 10  
CE mark 13  
failure prediction 29  
FCC verification 13  
Features register 28  
Flush Cache 23  
certification 13  
Check Power Mode 24  
commands 23  
compliance 13  
Flush Cache Extended 23  
formatted capacity 5  
frequency 12  
conducted noise 9  
conducted RF immunity 12  
configuring the drive 15  
connector pins 21  
connectors 18  
G
GMR 1  
guaranteed sectors 5  
contact start-stop cycles 12  
CSA C22.2 (950) 13  
CSEL 17  
C-Tick 13  
current profile 8  
cycles 12  
H
handling 15  
heads 1, 5  
height 6  
humidity 10  
D
I
Data Defense 1  
I/O data-transfer rate 5  
U Series 9 ce Product Manual, Rev. F  
37  
Identify Device 23  
P
Identify Device command 25  
Idle 7, 24  
Idle and Standby timers 9  
Idle Immediate 24  
Idle mode 9  
Idle mode power 7  
IEC950 13  
physical characteristics 6  
physical organization 5  
pins 21  
PIO 21  
power consumption 7  
power dissipation 7  
power management 9  
power specifications 6  
power-management commands 24  
power-management modes 9  
Power-on to Ready 6  
precautions 18  
Information Technology Equipment 13  
Initialize Device Parameters 23  
interface 5, 21  
interface signals 21  
interference 13  
interleave 5  
internal data-transfer rate OD 5  
ISO document 7779 11  
preventive maintenance 12  
programmable power management 9  
R
J
radiated RF immunity 12  
radio and television interference 14  
radio frequency (RF) 12  
random track location 7  
Read Buffer 23  
jumper settings 17  
K
Korean RRL 13  
Read DMA 23  
Read DMA Extended 23  
read errors 12  
L
LBA mode 5  
length 6  
logical geometry 5  
Read Multiple 1, 23  
Read Multiple Extended 23  
Read Native Max Address 23  
Read Native Max Address Extended 23  
Read Sectors 23  
M
maintenance 12  
master 17  
master/slave 1  
Master/slave configuration 17  
maximum temperature 10  
Mean time between failures (MTBF) 12  
modes 21  
Read Sectors Extended 23  
Read Verify Sectors 23  
Read Verify Sectors Extended 23  
read/write heads 5  
read/write power and current 7  
recording and interface technology 5  
recording density 5  
monitoring 1  
recording heads 1  
mounting the drive 15, 18  
recording method 5  
register 28  
relative humidity 10  
reliability 12  
resistance 9  
resistive load 9  
N
noise 9  
nominal power 3  
nonoperating shock 11  
nonoperating vibration 11  
nonrecoverable read errors 12  
S
S.M.A.R.T. 23  
O
S.M.A.R.T. commands 29  
S.M.A.R.T. drive monitoring 1  
safety certification 13  
screws 18  
SeaShell 15  
SeaTools 1, 29  
operating 7  
operating power and current 7  
operating shock 11  
operating vibration 11  
orientation 18  
38  
U Series 9 ce Product Manual, Rev. F  
sectors 5  
V
security commands 24  
Security Disable Password 24  
Security Erase Prepare 24  
Security Erase Unit 24  
Security Freeze Lock 24  
Security Set Password 24  
Security Unlock 24  
Seek 23  
vibration 11  
voltage 9  
voltage dips, interrupts 12  
voltage tolerance 9  
W
weight 6  
seek mode 7  
seek time 6  
wet bulb temperature 10  
width 6  
Seeking 7  
Write Buffer 23  
Service Life 12  
Write DMA 23  
servo electronics 7  
Set Features 23  
Set Features command 28  
Set Max 23  
Set Multiple Mode 23  
shock 11  
Write DMA Extended 23  
Write Multiple 1, 23  
Write Multiple Extended 23  
Write Sectors 23  
Write Sectors Extended 24  
signals 21  
single-track seeks 6  
slave 17  
Sleep 7, 24  
Sleep mode 9  
sound 11  
specifications 3  
Spinup 7  
spinup power 7  
Standby 7, 24  
Standby Immediate 24  
Standby mode 7, 9  
Standby to Ready 6  
start/stop times 6  
start-stop cycles 12  
static-discharge precautions 15  
stop times 6  
subassembly 13  
support services 31  
surge immunity 12  
T
technical support services 31  
temperature 10  
temperature gradient 10  
timers 9  
track density 5  
track-to-track seek time 6  
TUV North America 13  
U
UL 1950 13  
Ultra ATA/100 18  
Ultra DMA 18  
U Series 9 ce Product Manual, Rev. F  
39  
40  
U Series 9 ce Product Manual, Rev. F  
Seagate Technology LLC  
920 Disc Drive, Scotts Valley, California 95066-4544, USA  
Publication Number: 100271705, Rev. F, Printed in USA  

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